Owner terms

Moon Connect is run by MOONNET LTD, a UK company (number 16661802). In these terms, "Moon", "we" and "us" mean Moon Connect and MOONNET LTD. "You" means the owner: the person or business that sells WiFi with Moon Connect.

You accept these terms when you sign up. You must be at least 18 and allowed to make a contract for your business. The details you give us must be true.

Moon Connect gives you a WiFi page for your customers, an app to run your WiFi, and tools to sell time, see your sales and talk to your customers.

You run the WiFi under your own name. You choose your packages and prices. You decide who can use your WiFi, within these terms and the law.

Customers pay you by GCash to your own QR, or in cash. Moon never receives, holds or passes on your customers' money.

Only your Accept starts a customer's time. A screenshot never does. Check that the money has arrived before you tap Accept. If you accept a payment you did not get, the loss is yours.

A request nobody answers closes after 45 minutes. You can still accept it later if the customer did pay.

Refunds and complaints about a payment are between you and your customer, because the money went to you.

For each paid session, Moon charges 3% of the price. This includes cash sales and WiFi codes, not only GCash.

Free WiFi sessions have no fee. There is no monthly fee for the basic service.

The fee is worked out for each session and taken from your Moon credit. You can see every fee in the app. We never take a fee from your customers.

Your first sales have no fee: the first ₱200 of sales for homes and small shops, and the first ₱1,000 of sales for businesses.

The welcome offer is a fee-free amount of sales, given once. It is not money or credit. It cannot be cashed out, moved or swapped.

Cafés and restaurants can add the Café plan at ₱999 a month. Every plan includes the social media manager. The Café plan adds automatic campaigns, bulk texts from your business name, scheduling and monthly reports. The plan is on top of the 3% fee for paid sessions.

The first month of the Café plan is free, once per site. After that, the plan is charged from your Moon credit at the start of each month.

You can stop the plan at any time in the app. It will not renew for the next month.

Hardware you order in the app (Moon boxes and the text stick) is a one-off purchase at the price shown when you order. You pay it in cash to the agent who installs it. The installation fee is paid to your agent, not to Moon.

If you send texts with a text stick, use a separate prepaid SIM registered to you or your business. Text only customers who said yes to your offers, and end every text with Reply STOP.

Moon credit is prepaid. Fees and plan charges are taken from it automatically.

Your credit can go below ₱0, down to −₱500. We warn you on the way. A balance below ₱0 is money you owe Moon.

If your credit goes below −₱500, new paid sessions pause until you top up. People already online stay online, free WiFi keeps working, and your WiFi is never cut off. Top up and everything works again at once.

Moon credit is only for paying Moon. It is not e-money, earns no interest, and cannot be sent to anyone else.

You can top up in two ways:

• GCash "Send money" to one of the Moon team's numbers shown in the app. Then type the 13-digit GCash reference number in the app. Your credit is added when the Moon team confirms it.
• Cash to a Moon agent. The agent records it in the app and you get a receipt with its own number.

Only pay to a number shown in your app, or to an agent who gives you an app receipt. Moon is not responsible for money paid any other way.

Automatic online top-up is coming soon.

When you sell WiFi with Moon Connect, you agree to:

• Use it lawfully, and not let anyone use your WiFi for anything illegal that you know about.
• Have your own internet contract and follow it. The internet plan, and permission to share it, are your responsibility. Moon is not part of your internet contract.
• Put up a clear notice at your place with your business name and your prices, saying that you run the WiFi.
• Charge the prices your WiFi page shows, and describe your WiFi honestly.
• Deal fairly with your customers' questions, complaints and refunds.
• Not copy, change or get around the Moon Connect software, or hide parts of the WiFi page.
• Choose whether your WiFi blocks adult websites, and take responsibility for following the law for your business.

Your WiFi page collects data from your customers: a device ID, session times, payments, and any contact details they choose to give. The WiFi terms and the privacy policy explain this to them. By accepting these terms, you agree that your WiFi page collects this data.

You are the controller of your customers' data for running your WiFi and for your own offers. Moon processes that data for you, as your processor: we keep it safe and use it only to run the service.

Moon is also a controller of that data for two things of its own: keeping the service safe and stopping abuse, and sending deals from Moon WiFi and partner shops to customers who said yes to them. Partner shops never get your customers' details.

You agree to send offers only to customers who said yes, to stop the same day when they ask (tap Stop offers on the Customers page), to message each customer on their own and never in a group where they can see each other's numbers, to keep their data private, and to follow the Data Privacy Act of 2012. Do not copy customer data for any other use.

The WiFi keeps who connected and when for 6 months. It never records which websites anyone visits.

Tap a customer in your app to see what they typed into your sign-in form (for example their name, mobile number, email, birthday and their answer to your question) and when they visited. You may use it to run your WiFi and to contact them about their visit. Send promos only to customers who said yes to your offers. Your customer list and download show contact details only for customers who said yes. You never see a customer's choice about deals from Moon WiFi.

Your WiFi page always shows a small "Powered by Moon" link: "Want WiFi like this? Tap here". It goes to the Moon Connect website. It cannot be switched off or hidden.

If an installer set up your WiFi, you pay their install fee to them directly. You confirm in the app who installed your WiFi. Moon pays the installer a share out of Moon's own fee. It costs you nothing extra.

We may pause your account or a site if it is used for something illegal, for fraud such as fake payments, to harm customers, or to break these terms, or if the law requires it.

We will tell you why and what you can do to fix it, unless the law or people's safety stops us.

You can stop using Moon Connect at any time. Tell the Moon team, and we will settle any credit left over or anything you still owe.

We can end this agreement with 30 days' notice, or at once if you seriously or repeatedly break these terms.

Money you owe, and your duties about your customers' data, continue after the agreement ends.

We work hard to keep Moon Connect running, but we cannot promise it will always work without a break. We are not responsible for your internet connection, your devices, GCash, or what your customers do.

As far as the law allows, our total responsibility to you is limited to the fees you paid Moon in the 3 months before the problem.

Nothing in these terms limits responsibility that the law does not allow us to limit, such as for fraud or gross negligence.

We may change these terms, for example when the law or the service changes. We will tell you in the app at least 30 days before a change starts. If you don't agree, you can stop before it starts.

Each version has a date. Your acceptance is saved with the version you accepted.

These terms are governed by the laws of the Philippines.

If there is a problem, talk to the Moon team first. Most problems are solved that way. If not, the proper courts of the Philippines will decide.

Message the Moon team in the app. For privacy questions, write to [email protected].